CloudwowX

Terms

Terms and Conditions

CLOUDWOWX
Terms and Conditions
Comprehensive revised commercial terms
Legal entity	Cloudwow (Pty) Ltd t/a CloudwowX
Registration	2018/547198/07
Jurisdiction	Republic of South Africa

IMPORTANT: This draft is designed to provide strong commercial protection while preserving rights that cannot lawfully be excluded. It should be reviewed by a South African attorney before publication or reliance in a material transaction.
 
IMPORTANT RISK, PAYMENT AND CANCELLATION NOTICE
These Terms contain provisions that limit liability, allocate risk, require payment during notice periods, permit suspension and termination, provide for annual price escalation, allow certain third-party cost increases to be passed through, restrict use of CloudwowX intellectual property, require Client indemnities, and impose obligations concerning data, AI outputs, marketing and regulated use. To the extent section 49 of the Consumer Protection Act applies, these provisions are intended to be drawn to the Client’s attention in a conspicuous manner before acceptance. Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded or limited.
By accepting a quotation, order, checkout, proposal, subscription, invoice, onboarding instruction or other Agreement document, by making payment, or by accessing or using the Services after receiving or being given access to these Terms, the Client agrees to be bound by the Agreement.
1. BUSINESS DETAILS
1.1 The service provider is Cloudwow (Pty) Ltd trading as CloudwowX, a private company registered in the Republic of South Africa under registration number 2018/547198/07.
1.2 Business name: CloudwowX. Website: cloudwowx.com. Email for notices, billing and cancellations: support@cloudwowx.com. Phone / WhatsApp: +27 65 504 8905. Business and chosen service address: 62 President Steyn, Bloemfontein, South Africa, or any replacement address notified in writing.
1.3 CloudwowX may receive or administer payments through STRESO GROUP LIMITED (company number 15560867), Stripe, PayFast, banks, card networks, debit-order providers, EFT, bank transfer, card payment, online checkout or other approved payment channels. Unless a separate written agreement expressly states otherwise, those payment parties are not the provider of the Services.
1.4 CloudwowX is not VAT registered as at the Version Date. If CloudwowX becomes VAT registered or is otherwise required to charge VAT or another tax, the applicable tax may be added to prices from the legally effective date without this constituting a discretionary price increase.
2. DEFINITIONS AND INTERPRETATION
2.1 “Agreement” means these Terms together with every accepted quotation, proposal, invoice, service order, subscription plan, checkout page, statement of work, onboarding form, payment instruction, written instruction, service schedule, data-processing addendum and other document expressly incorporated into the contractual relationship.
2.2 “Annual Escalation Date” means each anniversary of the Service Commencement Date for a recurring Service, unless the relevant Order states another escalation date.
2.3 “Annual Escalation Rate” means eight per cent (8%) per annum unless the relevant quotation, Order or signed agreement states another rate.
2.4 “Business Client” means a Client acquiring or using the Services mainly for business, trade, professional, commercial, organisational, governmental, non-profit or income-generating purposes. A statutory classification under applicable law prevails over this contractual label.
2.5 “Calendar Month Notice” means three full calendar months’ written notice. Unless CloudwowX agrees otherwise, it starts on the first day of the calendar month after CloudwowX receives and verifies a valid cancellation request. Example: a verified notice received on 10 January ordinarily takes effect on 30 April after February, March and April have run as three full calendar months.
2.6 “Client”, “you” and “your” mean the person or entity that purchases, subscribes to, accesses, uses or receives the Services, including an authorised representative acting for that person or entity.
2.7 “Client Content” means all data, personal information, text, media, credentials, lists, files, instructions, materials and other content supplied, made available or controlled by or for the Client.
2.8 “Consumer” means a Client to whom mandatory consumer-protection legislation applies in the relevant transaction.
2.9 “Effective Date” means the earliest of the date the Client accepts the relevant Order or Agreement, makes the first payment, instructs CloudwowX to commence work, or first accesses or uses the relevant Service after being provided with or given access to these Terms.
2.10 “Notice Period Fees” means all recurring subscription, hosting, licence, support, maintenance, platform, usage, reserved-capacity, third-party, payment-provider and other amounts that become payable during an applicable cancellation notice period.
2.11 “Order” means a quotation, proposal, service order, checkout, invoice, subscription plan, statement of work or other commercial document specifying Services, fees or scope.
2.12 “Personal Information” has the meaning given under the Protection of Personal Information Act 4 of 2013 (“POPIA”) and any successor legislation.
2.13 “Platform” means any CloudwowX-branded or CloudwowX-administered portal, dashboard, software, automation, AI agent, chatbot, workflow, integration, hosted environment or managed digital system.
2.14 “Protected Parties” means CloudwowX, Cloudwow (Pty) Ltd, their directors, shareholders, employees, contractors, agents, licensors, suppliers, technology providers, hosting providers and payment facilitators, but only to the extent relevant to the protection concerned.
2.15 “Provider Materials” means all pre-existing or independently developed templates, code, frameworks, prompts, workflows, processes, systems, libraries, know-how, designs, methods, tools, documentation, configurations and reusable components owned, licensed or controlled by CloudwowX.
2.16 “Services” includes website, hosting, maintenance, domains, CRM, automation, messaging, AI, marketing, lead-generation, integration, support, consulting, training, custom development, software configuration, managed service and related digital services supplied or arranged by CloudwowX.
2.17 “Service Commencement Date” means the earliest of activation, onboarding, first invoice, first payment, first live access, or actual commencement of the relevant Service, unless the Order expressly states another date.
2.18 “Subscription Services” means Services billed weekly, monthly, annually or on another recurring schedule.
2.19 “Third-Party Services” means external platforms, APIs, software, hosting, messaging, AI, domain, advertising, analytics, payment, banking, email, SMS, CRM, plugin, integration or other services not controlled by CloudwowX.
2.20 Headings are for convenience. “Including” means including without limitation. References to law include amendments and replacement legislation. If a due date falls on a non-Business Day, CloudwowX may process payment on the next Business Day unless law requires otherwise.
3. ORDER OF PRECEDENCE
3.1 If documents conflict, the following order applies unless a higher-ranking document expressly states otherwise: (a) a specific written agreement signed by both parties; (b) a signed statement of work or Order; (c) a quotation expressly accepted by the Client; (d) a service-specific schedule; (e) these Terms; and (f) policies incorporated by reference.
3.2 A later Order changes only the Services and commercial terms to which it expressly relates and does not waive accrued rights, arrears, notice obligations or other provisions of the existing Agreement.
4. ACCEPTANCE, AUTHORITY AND ELECTRONIC CONTRACTING
4.1 The Agreement becomes binding when the Client signs or accepts it electronically, approves it by email or WhatsApp, completes checkout, makes payment, instructs commencement, provides onboarding information, logs into a Service, or otherwise knowingly receives the benefit of the Services after the Terms were made available.
4.2 The person accepting for a company, trust, partnership, association or other entity warrants that the person has authority to bind that entity. CloudwowX may rely on instructions from the Client’s usual directors, account holders, billing contacts, email addresses, WhatsApp numbers or authorised users until written revocation is received.
4.3 Electronic records, data messages, electronic signatures, recorded approvals and platform logs may be used as evidence to the extent permitted by the Electronic Communications and Transactions Act 25 of 2002 and other applicable law.
4.4 CloudwowX may require additional identity, authority, fraud, sanctions, payment or account verification before acting on a material instruction, cancellation, transfer, refund or data-export request.
5. SERVICES, SCOPE AND CHANGE CONTROL
5.1 CloudwowX will provide the Services described in the applicable Order. Anything not expressly included is out of scope.
5.2 Additional features, pages, revisions, integrations, campaigns, meetings, support, training, urgent work, migration, troubleshooting, data work or technical work may be charged separately at the then-current rate or under a new Order.
5.3 CloudwowX may use employees, subcontractors, affiliates, freelancers, technology providers, automation and AI tools to perform the Services, while remaining responsible only to the extent required by the Agreement and applicable law.
5.4 Timelines are estimates unless the Order expressly describes a date as a guaranteed deadline. Client delay, late payment, missing access, third-party dependency, scope change or force majeure extends affected timelines reasonably.
5.5 CloudwowX may reject a requested change that creates legal, security, reputational, technical, regulatory or commercial risk.
6. CLIENT COOPERATION AND DEPENDENCIES
6.1 The Client must provide timely, accurate and complete information, content, decisions, approvals, access credentials, test data, staff availability and payment necessary for performance.
6.2 CloudwowX is not responsible for a delay, defect or additional cost caused or materially contributed to by Client delay, inaccurate instructions, missing access, Client systems, Client personnel or a Third-Party Service.
6.3 If the Client does not respond to a material request for 10 Business Days, CloudwowX may pause the affected work and reschedule resources. If inactivity continues for 30 calendar days, CloudwowX may treat the project as paused, charge reasonable reactivation/rescheduling fees, or close the project subject to amounts already due and committed costs.
6.4 Recurring fees, reserved capacity, hosting, licences and third-party commitments continue during a Client-caused pause unless CloudwowX agrees otherwise in writing.
7. WEBSITE, FUNNEL AND PROJECT SERVICES
7.1 The Client is responsible for supplying accurate company, product, service, pricing, legal, tax, refund, privacy, marketing and compliance content unless an Order expressly includes preparation of that material.
7.2 Unless included in writing, professional photography, bespoke branding, legal policies, legal review, regulatory compliance advice, product data entry, specialist copywriting, complex integrations and custom software are excluded.
7.3 CloudwowX may use templates, themes, page builders, open-source software, licensed components, stock materials, plugins and Third-Party Services.
7.4 A project is deemed accepted when the Client approves it, launches or publicly uses it, instructs it to go live, or fails to provide material defect feedback within 7 calendar days after delivery for review. Latent defects and mandatory statutory rights are not waived by deemed acceptance.
7.5 After acceptance, additional changes are maintenance or new scope and may be charged separately.
8. REVISIONS AND APPROVALS
8.1 The Order determines included revisions. If silent, one reasonable revision round within the original scope is included.
8.2 A revision does not include a new design direction, new feature, new page, new integration, new strategy, new branding, new copywriting, correction of Client-supplied errors, or work caused by a Third-Party Service change.
8.3 The Client must review deliverables before publication, campaign launch, customer distribution, payment activation or regulated use. Approval authorises CloudwowX to proceed and shifts responsibility for Client-approved content and business claims to the Client, subject to mandatory law.
9. HOSTING, MAINTENANCE AND BACKUPS
9.1 Hosting may be supplied directly or through Third-Party Services and is subject to fair use, provider rules, maintenance, network conditions and technical limitations.
9.2 Unless a signed service-level agreement expressly states otherwise, CloudwowX does not guarantee uninterrupted availability, a particular uptime percentage, recovery-point objective or recovery-time objective.
9.3 The Client must maintain independent copies of business-critical data and content unless the Order expressly includes a managed backup service. A backup service is not an archival or disaster-recovery guarantee.
9.4 CloudwowX may perform maintenance, security updates, migrations, patches and emergency changes reasonably required to protect systems or service continuity.
9.5 Hosting, websites, email, domains or integrations may be suspended for non-payment, security risk, abuse, malware, unlawful content or third-party suspension. Billing obligations continue where suspension results from Client breach or non-payment, to the extent permitted by law.
10. DOMAINS AND DNS
10.1 Domain registration, renewal, transfer and DNS services are subject to registrar and registry rules and availability.
10.2 Domain and registry fees paid or committed to third parties are non-refundable except where law requires otherwise.
10.3 The Client is responsible for lawful domain selection, trademark clearance and timely renewal funding.
10.4 CloudwowX may withhold discretionary transfer assistance while lawful undisputed amounts remain overdue, but will not unlawfully retain property or rights that must be released under mandatory law or registrar rules.
10.5 Redemption, restoration, transfer, migration, DNS troubleshooting and urgent recovery work may be separately charged.
11. SUBSCRIPTION TERM AND MINIMUM COMMITMENT
11.1 Unless an Order states otherwise, each Subscription Service has a minimum initial period of three calendar months from the Service Commencement Date.
11.2 After the minimum initial period, the Subscription Service continues month-to-month unless a further fixed term is expressly agreed.
11.3 Business Clients and other Clients to whom a shorter mandatory statutory cancellation right does not apply must give Calendar Month Notice to cancel a recurring Service.
11.4 Non-use, failure to log in, failure to provide content, a blocked card, removal of access, leaving a WhatsApp group, ignored invoices or a chargeback does not constitute cancellation.
11.5 No salesperson, support agent, contractor or informal message waives the minimum period, Calendar Month Notice, arrears or Notice Period Fees unless CloudwowX management expressly confirms the waiver in writing.
12. ANNUAL PRICE ESCALATION
AUTOMATIC ANNUAL ESCALATION: recurring fees automatically increase by the Annual Escalation Rate (8% unless the Order states another rate) on each Annual Escalation Date. This is a contractual price-indexation mechanism and is separate from third-party pass-through, usage, tax, scope and extraordinary-cost adjustments.
12.1 On each Annual Escalation Date, the then-current recurring fees for the relevant Subscription Service automatically increase by the Annual Escalation Rate. The increase compounds on the then-current recurring amount.
12.2 The first Annual Escalation Date is the first anniversary of the Service Commencement Date unless the Order states another date. A quotation may state a different rate, a fixed Rand increase, CPI-linked method, or another escalation formula; that specific formula prevails for that Order.
12.3 CloudwowX will use reasonable efforts to reflect the escalated amount on an invoice or give advance billing notice. Failure to send a separate reminder does not waive an escalation that was clearly agreed in the Order and these Terms, except where mandatory law requires additional notice.
12.4 The Annual Escalation Rate does not include or cap increases arising from: (a) Third-Party Services; (b) taxes, duties or regulatory charges; (c) exchange-rate movement affecting foreign-currency costs; (d) materially higher usage, users, storage, messages, AI consumption or support; (e) a change in scope; or (f) a Client-requested package change.
12.5 If the CPA or another mandatory law applies and requires a particular disclosure, calculation method, notice or right to terminate in connection with a price increase, CloudwowX will apply that mandatory requirement to the extent required. For an individual consumer agreement, the price-indexation method is intended to be explicitly described by this clause.
13. OTHER PRICE AND COST ADJUSTMENTS
13.1 Third-party licence, hosting, domain, messaging, AI, API, advertising, payment-provider, software, storage, telecommunications or similar cost increases reasonably attributable to the Client may be passed through from the billing cycle in which they take effect or the next practicable billing cycle.
13.2 CloudwowX may adjust prices prospectively on reasonable notice where a material change in law, regulation, tax, vendor terms, exchange rates, infrastructure costs, security requirements or Service architecture materially increases the cost or risk of providing the Service.
13.3 If the Client’s actual usage exceeds the package, quota, licence count, fair-use limit or assumptions in the Order, CloudwowX may charge overages, require a package upgrade, throttle non-critical usage or propose revised pricing.
13.4 Scope changes and additional work are not price escalations and may be quoted separately at then-current rates.
13.5 Where mandatory law requires a Consumer to have a right to terminate because of a particular non-indexed price change, that right applies to the extent required by law.
14. CANCELLATION OF SUBSCRIPTIONS
14.1 Cancellation must be submitted in writing to support@cloudwowx.com or another cancellation channel expressly approved by CloudwowX. CloudwowX may verify the requester’s identity and authority.
14.2 For Business Clients and other arrangements not subject to a shorter mandatory right, cancellation requires Calendar Month Notice. The Service remains billable during the full notice period whether or not used.
14.3 The Client remains liable during the notice period for Notice Period Fees, arrears, usage charges, third-party commitments, payment costs and out-of-scope work.
14.4 If the Client requests immediate termination, early termination before the end of the minimum period, or suspension instead of completing the notice period, CloudwowX may recover to the extent permitted by law: amounts already due; Notice Period Fees; non-cancellable third-party costs; unrecovered setup/onboarding/configuration costs; discounts granted in reliance on the committed period; and reasonable migration, export, collection or administration costs caused by the early exit.
14.5 Cancellation does not extinguish accrued payment, confidentiality, IP, data, indemnity, limitation-of-liability, collection or dispute obligations.
14.6 CloudwowX may agree to an earlier release in writing. A concession in one case does not create a precedent.
15. MANDATORY CONSUMER CANCELLATION AND COOLING-OFF RIGHTS
15.1 Nothing in clauses 11 to 14 overrides a mandatory statutory cancellation or cooling-off right.
15.2 Where CPA section 14 applies to a fixed-term agreement, a qualifying Consumer may have the right to cancel on 20 Business Days’ written or other recorded notice, subject to amounts owed up to cancellation and a reasonable cancellation penalty permitted by law. Section 14 does not apply to transactions between juristic persons, irrespective of turnover or asset value.
15.3 Where CPA section 14 applies, the statutory fixed-term expiry and renewal notice requirements, maximum duration rules and month-to-month continuation rules apply to the extent required.
15.4 Where a transaction results from direct marketing and CPA section 16 applies, the Consumer may have the statutory five-Business-Day rescission right. Where ECTA provides a different mandatory cooling-off right for the transaction, that right applies as required by law.
15.5 Any reasonable cancellation charge will be assessed in accordance with applicable law and will not be used to negate a statutory cancellation right.
16. ONCE-OFF PROJECT CANCELLATION AND PAUSES
16.1 Project Services may be cancelled only by written notice.
16.2 Deposits, setup, activation, design, development, consulting, onboarding, licensing, third-party commitments and work already performed are non-refundable to the extent permitted by law.
16.3 On project cancellation, the Client must pay for work completed, reasonable work in progress, committed resources, third-party costs and a reasonable cancellation charge permitted by law.
16.4 A Client-caused pause longer than 30 calendar days may result in rescheduling, re-quotation, reactivation fees and revised timelines.
16.5 Recurring components bundled with a project remain governed by the Subscription Service cancellation clauses.
17. PAYMENT TERMS AND BILLING AUTHORITY
17.1 Fees are payable in advance unless the Order states otherwise. If an invoice has no due date, payment is due immediately.
17.2 The Client authorises CloudwowX and approved payment providers to process recurring charges, retries, arrears, Notice Period Fees, usage charges, reactivation fees and other amounts validly due under the Agreement using an authorised payment method.
17.3 A failed, blocked, expired, replaced, disputed or reversed payment method does not cancel the Agreement.
17.4 The Client must keep billing information current and ensure sufficient funds or credit are available.
17.5 Business Clients may not withhold, deduct or set off amounts that are due and undisputed against an alleged counterclaim unless CloudwowX agrees in writing or applicable law requires otherwise. This clause applies to Consumers only to the extent lawfully permitted.
17.6 A billing query should be raised promptly and, where reasonably possible, within 7 calendar days of the invoice or charge. Failure to do so does not waive a statutory right that cannot lawfully be waived. Undisputed amounts remain payable on time.
17.7 CloudwowX may allocate payments to the oldest debt first, then costs and current charges, unless law or a written allocation agreement requires otherwise.
18. LATE PAYMENT, INTEREST AND SUSPENSION
18.1 On overdue amounts, CloudwowX may charge interest at the lower of the maximum lawful rate and the prime lending rate publicly quoted by a major South African bank plus five percentage points, calculated from due date to payment.
18.2 CloudwowX may send reminders, retry authorised payments, restrict access, pause campaigns or automations, suspend hosting or support, withhold unfinished deliverables, require deposits, or refer arrears for collection.
18.3 Where mandatory law requires a cure notice before termination or a particular suspension step, CloudwowX will comply with that requirement.
18.4 Reinstatement may require payment of arrears, reasonable reactivation costs, third-party reconnection fees and advance fees.
18.5 Suspension caused by Client non-payment or breach does not itself waive recurring fees or notice-period obligations, to the extent permitted by law.
19. CHARGEBACKS, REVERSALS AND PAYMENT DISPUTES
19.1 The Client must not knowingly initiate a false, fraudulent or bad-faith chargeback for authorised charges or Services already delivered, activated, reserved or made available.
19.2 Where reasonably practicable, the Client should first notify CloudwowX of a payment dispute and provide a fair opportunity to investigate, without prejudicing any statutory or card-network deadline that cannot be contracted away.
19.3 If a chargeback or reversal is determined to have been invalid or abusive, CloudwowX may recover the reversed amount and reasonable payment-provider, collection and administrative costs caused by it, to the extent permitted by law.
19.4 A legitimate statutory, banking or card-scheme right to dispute an unauthorised or unlawful transaction is not waived.
20. REFUNDS AND CREDITS
20.1 Except where required by law or expressly agreed in writing, setup, onboarding, activation, project work, consumed subscription periods, activated licences, domain fees, third-party charges, payment-provider costs, advertising spend, custom development and work already performed are non-refundable.
20.2 Approved refunds may be reduced by lawful third-party costs, work already performed and amounts owed by the Client.
20.3 A refund, credit, discount, goodwill adjustment or waiver is case-specific and does not create a precedent.
20.4 Refunds are normally returned to the original payment method unless law or payment-provider rules require otherwise.
21. TAXES, DUTIES AND CURRENCY
21.1 Unless an Order expressly states otherwise, prices exclude taxes, duties, levies, withholding taxes, bank charges, currency conversion and international payment fees that are legally for the Client’s account.
21.2 If CloudwowX becomes liable to charge VAT or another indirect tax, that tax is payable in addition to the stated net price from the applicable legal date.
21.3 Where third-party costs are denominated in foreign currency, CloudwowX may use a reasonable prevailing exchange rate or actual provider charge when calculating the Rand pass-through amount.
22. CLIENT CONTENT, WARRANTIES AND LICENCE
22.1 The Client warrants that Client Content is accurate, lawful, appropriately licensed, non-infringing, not misleading, and may lawfully be provided to and processed by CloudwowX for the Services.
22.2 The Client grants CloudwowX and its authorised subcontractors a non-exclusive, worldwide, royalty-free licence during the Agreement to host, copy, process, modify, transmit and display Client Content only as reasonably required to provide, secure, support and improve the contracted Services, comply with law, or act on Client instructions.
22.3 CloudwowX may refuse or remove content that reasonably appears unlawful, malicious, infringing, deceptive, abusive, unsafe or in breach of Third-Party Service rules.
22.4 The Client remains responsible for business claims, offers, prices, promotions, customer communications, regulated disclosures and legal policies unless a separate written professional-service engagement expressly allocates responsibility otherwise.
23. MARKETING, LEAD LISTS AND DIRECT COMMUNICATIONS
23.1 The Client is responsible for ensuring that customer and lead lists, direct marketing, promotions, claims, opt-ins, opt-outs and communications comply with POPIA, the CPA, ECTA, platform rules and applicable advertising laws.
23.2 The Client warrants that any list or contact data supplied to CloudwowX was lawfully obtained and may lawfully be used for the instructed purpose.
23.3 CloudwowX may refuse, pause or terminate a campaign that creates material spam, privacy, legal, platform, reputational or technical risk.
23.4 The Client must promptly honour unsubscribe, STOP, objection and data-subject requests relating to the Client’s marketing, unless CloudwowX is expressly engaged to perform that function.
23.5 Service, security, billing, legal and account communications are not marketing communications and may be sent where lawfully necessary for the Agreement.
24. WHATSAPP, EMAIL, SMS, SOCIAL AND PLATFORM RULES
24.1 WhatsApp, Meta, Google, email providers, SMS providers, social networks and other platforms set their own pricing, policies, verification processes, API rules, account restrictions and delivery limits.
24.2 CloudwowX does not control third-party bans, suspensions, delivery failures, algorithm changes, policy enforcement, reach, verification or API availability.
24.3 The Client must comply with platform terms and maintain lawful account ownership, permissions and administrator access.
24.4 Participation in group-based channels may reveal a participant’s name, number, profile information and messages to other participants. CloudwowX will use such groups only where consented to or reasonably necessary for the requested Service.
25. POPIA AND DATA-PROTECTION ROLES
25.1 Each party must comply with POPIA and other applicable data-protection law in relation to Personal Information for which it determines the purpose and means of processing.
25.2 Where CloudwowX processes Personal Information only on the Client’s documented lawful instructions and the statutory classifications apply, the Client is ordinarily the responsible party and CloudwowX is ordinarily an operator for that processing.
25.3 The Client warrants that it has a lawful basis, notices, consents and authority required for CloudwowX to process Client-controlled Personal Information as instructed, including special personal information where applicable.
25.4 CloudwowX may process account, billing, security, fraud, support and business-contact information for its own legitimate contractual, legal and operational purposes as a responsible party where applicable.
25.5 A separate Data Processing Addendum may apply. If it conflicts with these Terms on data-processing obligations, the Data Processing Addendum prevails for that processing.
26. DATA SECURITY, SUB-OPERATORS AND INCIDENTS
26.1 CloudwowX will implement reasonable technical and organisational safeguards appropriate to the nature of the Services and information under its control, but no internet-connected system can be guaranteed completely secure.
26.2 The Client is responsible for strong passwords, multi-factor authentication where available, secure endpoints, staff access control, credential rotation, lawful user provisioning and prompt removal of former users.
26.3 CloudwowX may use reputable hosting, cloud, AI, messaging, analytics, support and other sub-processors/sub-operators where reasonably required for the Services, subject to applicable law and contractual safeguards appropriate to the circumstances.
26.4 Cross-border processing may occur where a Third-Party Service or infrastructure is located outside South Africa, provided the processing is handled in a manner intended to comply with applicable cross-border transfer requirements.
26.5 If CloudwowX becomes aware of a material security compromise affecting Client-controlled Personal Information, it will notify the Client as required by applicable law and reasonably cooperate with investigation and remediation. Notification is not an admission of fault.
26.6 Assistance with Client-specific audits, regulator questionnaires, data-subject requests, bespoke security assessments or compliance evidence beyond standard support may be charged at reasonable rates unless required because of CloudwowX’s proven breach.
27. DATA RETENTION, EXPORTS AND HANDOVER
27.1 The Client must request exports, migrations, domain transfers and handover before the cancellation effective date wherever reasonably possible.
27.2 Exportability depends on the underlying platform. CloudwowX does not guarantee that every Third-Party Service permits a complete, portable or reusable export.
27.3 Unless included in the package, migration, extraction, formatting, documentation, training, transfer and handover assistance are billable services.
27.4 CloudwowX may retain billing, audit, security, legal, tax, fraud-prevention, backup and dispute records for legally or operationally appropriate periods.
27.5 After termination CloudwowX may delete or archive Client data in accordance with the Agreement, applicable law, backup cycles and Third-Party Service rules. The Client must maintain independent copies of business-critical information.
28. AI SERVICES AND OUTPUTS
AI OUTPUTS CAN BE WRONG. The Client must independently review and verify AI-generated content, decisions, summaries, calculations, recommendations and communications before relying on them or sending them to customers, patients, staff, regulators or third parties.
28.1 AI outputs may be inaccurate, incomplete, biased, outdated, non-unique, unsuitable, infringing or unsafe. CloudwowX does not warrant the factual accuracy, legal compliance, originality or fitness of AI output.
28.2 The Client remains responsible for human review, prompts, source data, deployment choices, business rules and consequences of using AI output.
28.3 The Client must not represent an AI output as professional advice where qualified professional review is required.
28.4 Third-party AI providers may process prompts, files and outputs according to the contracted configuration and provider terms. The Client must not submit information to an AI feature where doing so would violate law, confidentiality or the agreed data-processing configuration.
28.5 CloudwowX may modify, restrict or disable an AI feature where required by provider policy, law, safety, security or technical change.
29. REGULATED, HEALTHCARE AND HIGH-RISK USE
29.1 Unless CloudwowX expressly agrees in a separate signed agreement, the Services are not a medical device, pharmacy system of record, emergency service, diagnostic or prescribing tool, dispensing authority, clinical decision system, regulated financial-advice tool, legal-advice system or substitute for licensed professional judgment.
29.2 The Client is solely responsible for determining whether a proposed regulated or high-risk use is lawful, appropriately licensed, professionally supervised and supported by required consents, notices, records and safeguards.
29.3 The Client must not use the Services to autonomously diagnose, prescribe, dispense, triage emergencies, make regulated professional decisions, or make solely automated decisions with legal or similarly significant effects unless all legal requirements are met and CloudwowX has expressly agreed to that specific deployment in writing.
29.4 The Client must independently verify outputs before placing them into an official record or communicating them as authoritative in a regulated context.
29.5 CloudwowX may immediately restrict a regulated deployment that reasonably presents material legal, patient, customer, safety, security or reputational risk.
30. CUSTOM DEVELOPMENT AND INTEGRATIONS
30.1 Custom work may depend on APIs, SDKs, plugins, libraries and Third-Party Services that can change without CloudwowX’s control.
30.2 Unless maintenance is included, adapting custom work to a third-party breaking change, new browser/platform version, provider deprecation or API change is additional work.
30.3 Estimates for custom integrations assume documented APIs and ordinary access. Undocumented limitations, vendor bugs, rate limits, account restrictions and legacy data issues may require revised scope or pricing.
30.4 CloudwowX may reuse general knowledge, non-Client-confidential techniques, architecture patterns and Provider Materials developed or improved during a project.
31. INTELLECTUAL PROPERTY - PROVIDER MATERIALS
31.1 CloudwowX retains all right, title and interest in Provider Materials, CloudwowX branding, reusable code, frameworks, prompts, automations, workflows, methods, libraries, templates, documentation, know-how and improvements.
31.2 No implied ownership transfer occurs merely because Provider Materials are configured for, embedded in, or used to deliver a Client project.
31.3 Subject to full payment, the Client receives the licence expressly described in the Order. If the Order is silent, the Client receives a non-exclusive, non-transferable licence to use the delivered configuration for its own internal business purposes while the relevant Service remains active, or perpetually for a fully paid once-off deliverable where technically applicable.
31.4 The Client may not reverse engineer, extract, resell, sublicense, white-label, reproduce or commercialise Provider Materials except to the extent expressly authorised in writing or permitted by non-excludable law.
32. INTELLECTUAL PROPERTY - CLIENT CONTENT AND BESPOKE DELIVERABLES
32.1 The Client retains ownership of Client Content.
32.2 If an Order expressly states that ownership of a named bespoke final deliverable will be assigned on full payment, that assignment applies only to the final deliverable identified and excludes Provider Materials, Third-Party Materials, open-source components, generic know-how and reusable components.
32.3 If no express assignment is stated, no IP ownership assignment is included and the applicable licence governs use.
32.4 Source files, editable design files, source code repositories, developer tooling, credentials, prompts, deployment pipelines and technical documentation are included only if the Order expressly says so.
32.5 Third-Party Materials remain subject to their own licences and cannot be transferred beyond what those licences permit.
33. FEEDBACK AND PORTFOLIO RIGHTS
33.1 The Client may provide suggestions and feedback. CloudwowX may use non-confidential feedback without restriction or payment, provided it does not identify confidential Client information.
33.2 Unless the Client objects in writing, CloudwowX may identify the Client as a customer and display public-facing logos, website screenshots and non-confidential project descriptions in portfolios and proposals.
33.3 CloudwowX will not intentionally publish Client confidential information, non-public regulated data, patient information or private customer lists in portfolio material.
34. THIRD-PARTY SERVICES
34.1 Third-Party Services are governed by their own availability, pricing, licences, privacy terms, acceptable-use rules and technical limits.
34.2 CloudwowX is not responsible for a Third-Party Service’s independent act, omission, outage, suspension, data loss, policy change, API change, fee change, security incident or rejection, except to the extent CloudwowX is legally responsible for its own conduct in selecting, configuring or administering that service.
34.3 The Client must pay third-party charges unless the Order expressly includes them in a bundled fee.
34.4 If a Third-Party Service becomes unavailable, unlawful, commercially impracticable or materially changes, CloudwowX may replace it with a reasonably comparable alternative, modify the affected Service, adjust price, or terminate the affected component on reasonable notice, subject to mandatory law.
35. PAYMENT GATEWAYS AND STRESO GROUP LIMITED
35.1 STRESO GROUP LIMITED, Stripe, PayFast, banks, card networks and similar parties may act only as payment collectors, processors, facilitators or administrators unless a separate written agreement identifies them as service providers.
35.2 The Client must complete provider verification, maintain accurate settlement details, comply with gateway rules and manage its own customer refunds, disputes, chargebacks, tax and prohibited-product obligations.
35.3 CloudwowX does not guarantee approval, continuous processing, settlement timing, release of reserves or account availability by a payment provider.
35.4 A different lawful payment descriptor does not by itself make an authorised charge unauthorised where the Client can reasonably identify the CloudwowX transaction.
35.5 To the extent permitted by law, a payment facilitator is not liable for the performance of CloudwowX Services merely because it collected or processed payment.
36. E-COMMERCE AND ONLINE SALES
36.1 The Client remains the seller/merchant in relation to its customers unless a separate written agreement expressly states otherwise.
36.2 The Client is responsible for product/service descriptions, pricing, stock, taxes, shipping, returns, refunds, warranties, customer service, consumer-law compliance, prohibited products and terms of sale.
36.3 CloudwowX is not a party to disputes between the Client and the Client’s customers solely because CloudwowX built, hosts or integrates the Client’s sales system.
37. SEO, MARKETING, ADVERTISING AND LEADS
37.1 Marketing, SEO, advertising and lead-generation outcomes depend on market conditions, budgets, Client offers, pricing, reputation, competition, platform algorithms, sales follow-up and customer behaviour.
37.2 CloudwowX does not guarantee rankings, traffic, impressions, approvals, leads, conversions, revenue, return on ad spend or customer retention unless an Order expressly contains a measurable guaranteed commitment and remedy.
37.3 The Client must approve material claims, offers, prices and regulated advertising before publication.
37.4 Advertising spend and media budgets paid or committed to third parties are generally non-refundable.
38. COOKIES, PIXELS, TRACKING AND ANALYTICS
38.1 CloudwowX may assist with analytics, cookies, pixels, conversion tracking and related tools.
38.2 Unless a separate compliance service is expressly purchased, the Client is responsible for its privacy notice, cookie notice, consent mechanism, lawful basis and marketing disclosure obligations.
38.3 Third-party analytics and advertising providers may alter consent, API and tracking requirements without notice to CloudwowX.
39. SUPPORT, FAIR USE AND SERVICE LIMITS
39.1 Support is limited to the package purchased and reasonable use consistent with that package.
39.2 Support does not include unlimited development, redesigns, training, malware recovery, data restoration, emergency work, third-party troubleshooting or new functionality unless expressly included.
39.3 CloudwowX may establish reasonable usage limits for messages, storage, users, API calls, AI tokens, automations, support time, database records or other capacity-sensitive resources.
39.4 Excessive use may be billed as an overage, throttled where safe, or moved to an appropriate plan on notice.
39.5 Unless a service-level agreement states otherwise, support response and resolution times are targets rather than guarantees.
40. CLIENT ACCESS, CREDENTIALS AND ACCOUNT SECURITY
40.1 The Client must provide lawful, accurate and current access credentials and permissions required for the Services.
40.2 The Client is responsible for activity by its users, administrators, employees and contractors on Client-controlled accounts.
40.3 Credentials should be shared through secure methods where available. The Client must notify CloudwowX promptly of suspected compromise.
40.4 CloudwowX may refuse to use credentials that appear unauthorised, insecure or obtained unlawfully.
41. BETA, PREVIEW AND EXPERIMENTAL FEATURES
41.1 A feature identified as beta, preview, pilot, experimental, early access or similar may change, fail, be withdrawn, have lower availability or contain defects.
41.2 Beta features are provided for evaluation and are not suitable for business-critical or regulated reliance unless CloudwowX expressly agrees otherwise.
41.3 CloudwowX may discontinue or materially change beta features without the same notice applicable to a paid production Service, subject to mandatory law.
42. PROHIBITED USE
42.1 The Client may not use the Services for unlawful activity, fraud, scams, phishing, malware, hacking, unlawful spam, harassment, hate, privacy violations, IP infringement, illegal products, prohibited financial schemes, unlawful surveillance, exploitation, illegal gambling, deceptive impersonation or any activity violating applicable law or Third-Party Service rules.
42.2 The Client may not attempt to bypass usage limits, security controls, authentication, licence restrictions, rate limits or payment controls.
42.3 CloudwowX may suspend or terminate prohibited use immediately where reasonably necessary to protect people, systems, providers, legal compliance or reputation.
43. CLIENT CONDUCT AND ABUSE
43.1 The Client must communicate lawfully and reasonably with CloudwowX personnel and contractors.
43.2 Threats, harassment, discrimination, abuse, defamation, persistent bad-faith conduct, security threats or unreasonable interference with operations may result in restricted support, channel changes, suspension or termination, subject to applicable law.
43.3 Termination for Client misconduct does not erase accrued payment obligations.
44. SUSPENSION AND TERMINATION BY CLOUDWOWX
44.1 CloudwowX may suspend or terminate an affected Service where there is overdue payment, material breach, chargeback abuse, unlawful use, security threat, platform suspension, fraud risk, insolvency, material non-cooperation, removal of required access, excessive abuse, or material legal/regulatory/reputational risk.
44.2 Where the breach is capable of remedy and mandatory law or the circumstances reasonably require notice, CloudwowX will give an appropriate opportunity to cure before permanent termination. Immediate suspension may be used where delay would create material risk.
44.3 CloudwowX may terminate a Service for convenience on at least 30 calendar days’ notice where commercially necessary, and will credit prepaid unused recurring fees for the period after termination unless the termination results from Client breach or a non-refundable third-party commitment. This clause is subject to any stronger service-specific commitment.
44.4 Suspension or termination does not release amounts accrued before the effective date.
45. EFFECT OF TERMINATION
45.1 On termination, access, support, hosting, automations, AI agents, integrations and third-party management may end on the effective termination date.
45.2 Unpaid invoices and lawful termination amounts become due in accordance with their terms.
45.3 Third-Party Services contracted directly by the Client may continue billing the Client after CloudwowX’s involvement ends.
45.4 Clauses intended by nature to survive - including payment, confidentiality, IP, data retention, indemnities, liability limits, dispute and legal provisions - survive termination.
46. CONFIDENTIALITY
46.1 Each party must protect the other’s non-public confidential business, technical, security and commercial information using at least reasonable care.
46.2 Confidential information may be disclosed to personnel, advisers, subcontractors, payment providers and service providers who reasonably need it and are subject to appropriate duties, or where disclosure is required by law.
46.3 Confidentiality does not apply to information that is public without breach, lawfully known without restriction, independently developed, or lawfully obtained from another source.
46.4 A party compelled to disclose confidential information should, where lawful and practicable, give prior notice to the other party.
47. CLIENT INDEMNITY
INDEMNITY: For Business Clients, the Client assumes significant responsibility for claims arising from Client Content, Client data, the Client’s products/services, unlawful marketing, regulated use, Client instructions and Client breaches. For Consumers, this indemnity applies only to the extent permitted by mandatory law.
47.1 A Business Client indemnifies the Protected Parties against third-party claims, losses, fines, penalties, chargebacks, costs and reasonable legal expenses to the extent arising from: (a) Client Content or data supplied by the Client; (b) the Client’s unlawful marketing, products, services or business conduct; (c) IP or privacy infringement caused by Client-supplied material; (d) the Client’s breach of law, the Agreement or Third-Party Service rules; (e) Client-approved AI or regulated outputs; (f) Client customer, patient, supplier or employee claims not caused by CloudwowX’s breach; or (g) fraud, wilful misconduct or security compromise attributable to the Client or its users.
47.2 The indemnity does not apply to the extent a claim was caused by CloudwowX’s fraud, wilful misconduct, gross negligence where liability cannot lawfully be excluded, or material breach of an express obligation.
47.3 CloudwowX must give reasonable notice of an indemnified claim and may control its defence and settlement, provided CloudwowX may not settle a claim in a manner that admits criminal liability by the Client without consent. The Client must provide reasonable cooperation.
47.4 For Consumers, clauses 47.1 to 47.3 are limited and adjusted to the extent required by sections 48 to 52 of the CPA or other mandatory law.
48. WARRANTY DISCLAIMER
48.1 Except for express commitments in an Order and rights that cannot lawfully be excluded, the Services are provided on an “as available” basis and CloudwowX does not warrant uninterrupted operation, error-free software, perfect security, future compatibility, specific business outcomes, third-party availability or suitability for an unstated purpose.
48.2 CloudwowX does not provide legal, medical, tax, accounting, financial or regulatory advice unless a separate signed engagement expressly identifies a suitably qualified professional and scope.
48.3 Nothing in this clause excludes an implied warranty, quality right or remedy that mandatory law makes non-excludable.
49. LIMITATION OF LIABILITY
LIABILITY LIMIT: Subject to non-excludable law, CloudwowX excludes indirect and consequential losses and caps aggregate direct liability. This clause does not exclude liability for fraud, wilful misconduct or other liability that law prohibits CloudwowX from excluding.
49.1 To the maximum extent permitted by law, neither CloudwowX nor the Protected Parties is liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, sales, leads, goodwill, business opportunity, anticipated savings or data, arising from the Services or a Third-Party Service.
49.2 To the maximum extent permitted by law, CloudwowX’s aggregate direct liability arising from or relating to a specific affected Service during any rolling 12-month period is capped at the fees actually paid to CloudwowX for that affected Service during the three months immediately preceding the event giving rise to the first claim. If the affected Service has existed for less than three months, the cap is the fees paid for that shorter period.
49.3 The cap in clause 49.2 does not apply to liability that applicable law prohibits CloudwowX from limiting, and nothing excludes liability for CloudwowX’s fraud or wilful misconduct. Any gross-negligence liability is limited or excluded only to the extent lawfully permitted.
49.4 CloudwowX is not liable for a failure caused by a Third-Party Service, Client system, Client instruction, Client content, Client credential compromise, force majeure or other event outside CloudwowX’s reasonable control, except to the extent CloudwowX’s own legally actionable conduct materially caused the loss.
49.5 The parties acknowledge that fees reflect this allocation of risk and that a higher liability cap may be separately negotiated for an additional fee and written enterprise agreement.
50. FORCE MAJEURE
50.1 Neither party is liable for delay or failure, other than payment obligations already accrued, caused by events beyond reasonable control, including power or internet failure, load shedding, cyberattack, natural disaster, labour action, war, civil unrest, government action, pandemic, telecommunications outage, hosting failure, supplier failure, platform outage, API outage or regulatory change.
50.2 The affected party must take reasonable steps to mitigate material effects where practicable.
50.3 If force majeure materially prevents an affected Service for more than 60 consecutive days, either party may terminate that affected Service on written notice, subject to accrued fees and non-refundable third-party commitments.
51. NON-SOLICITATION OF PERSONNEL
51.1 This clause applies to Business Clients. During the Agreement and for 12 months after termination, the Business Client must not knowingly solicit for employment or direct contracting a CloudwowX employee or contractor materially involved in the Services, other than through a general public recruitment campaign not targeted at that person, without CloudwowX’s written consent.
51.2 If breached, CloudwowX may claim proven damages and reasonable recruitment/replacement costs. No automatic penalty applies beyond what is lawful and reasonable.
52. ASSIGNMENT, CESSION AND SUBCONTRACTING
52.1 CloudwowX may subcontract performance and may cede or assign the Agreement or payment rights to an affiliate, successor, purchaser of the relevant business, financing/collection provider or payment administrator, provided this does not materially reduce a Consumer’s mandatory rights.
52.2 A Business Client may not cede, assign, transfer, resell or sublicense the Agreement or Services without CloudwowX’s prior written consent, not to be unreasonably withheld where the proposed transferee is creditworthy and technically suitable.
52.3 A change of control of a Client does not automatically release the original Client from accrued obligations unless CloudwowX agrees in writing.
53. NOTICES AND DOMICILIUM
53.1 CloudwowX chooses the physical address in clause 1 as its domicilium citandi et executandi for formal service, subject to written change.
53.2 The Client chooses the physical address and email stated in its latest Order, onboarding form or account profile as its domicilium and notice address, subject to written change.
53.3 Ordinary contractual notices may be sent by email to the designated address. A notice is deemed received on the first Business Day after sending unless the sender receives a delivery failure or the recipient proves materially later receipt.
53.4 Formal legal process must be served in accordance with applicable procedural law. This clause does not replace any mandatory service requirement.
54. DISPUTE MANAGEMENT
54.1 A party should give written details of a dispute and allow the other party a reasonable opportunity, ordinarily 10 Business Days, to investigate and respond before starting non-urgent proceedings.
54.2 Nothing prevents urgent interdictory relief, protection of confidential information or systems, debt-preservation steps, or action required to meet a statutory deadline.
54.3 CloudwowX may continue to invoice undisputed amounts and may exercise lawful suspension rights while a dispute is being resolved.
55. LEGAL COSTS AND COLLECTION
55.1 If a Business Client defaults and CloudwowX reasonably incurs collection, tracing, debt-recovery or legal costs, the Client must reimburse costs that are lawfully recoverable and reasonably incurred.
55.2 For a Consumer, legal-cost provisions apply only on a scale and basis permitted by the CPA, court rules and other applicable law; nothing in these Terms creates an unfair one-sided higher-scale legal-cost entitlement.
55.3 CloudwowX may disclose relevant account, invoice, service and communication records to attorneys, debt collectors, fraud-prevention providers and payment providers where reasonably necessary and lawful.
56. GOVERNING LAW AND JURISDICTION
56.1 The Agreement is governed by the laws of the Republic of South Africa.
56.2 Subject to any mandatory consumer forum or statutory remedy, the parties submit to the jurisdiction of the competent South African courts.
56.3 Nothing prevents CloudwowX from using a competent court in another place where necessary to enforce against assets, obtain urgent relief or where procedural law requires it.
57. CONSUMER PROTECTION OVERRIDE
57.1 Nothing in the Agreement is intended to waive, exclude or restrict a Consumer right or CloudwowX liability that cannot lawfully be waived, excluded or restricted.
57.2 If the CPA applies, the Agreement must be interpreted consistently with the Consumer’s rights to plain language, fair and reasonable terms, required risk notices, quality service, applicable cooling-off/cancellation rights and remedies.
57.3 If a term would otherwise be unlawful or unfair only as applied to a particular Consumer, it is limited to the minimum extent necessary for lawful enforcement, without invalidating the remainder of the Agreement.
57.4 The Business Client provisions remain fully applicable to business arrangements to the maximum extent permitted by law.
58. CHANGES TO SERVICES, POLICIES AND TERMS
58.1 CloudwowX may update non-material operational policies, security rules and service procedures from time to time.
58.2 For a material change to these Terms affecting an active recurring Service, CloudwowX will give reasonable prior notice, normally at least 30 calendar days, unless a shorter period is reasonably required by law, security, fraud prevention or an urgent Third-Party Service change.
58.3 Continued use after the effective date of a properly notified change constitutes acceptance for Business Clients to the extent permitted by law. If mandatory law gives a Consumer a right to reject or terminate because of the change, that right applies.
58.4 A change does not retrospectively create new liability for completed periods unless required by law or expressly agreed.
59. WAIVER, VARIATION AND REMEDIES
59.1 A delay or failure to enforce a right is not a waiver. A waiver must be in writing and applies only to the specific matter stated.
59.2 Rights and remedies are cumulative unless the Agreement expressly states that a remedy is exclusive.
59.3 No oral representation varies the Agreement unless recorded in a written amendment or accepted Order by an authorised representative.
60. SEVERABILITY AND INTERPRETATION
60.1 If a provision is invalid or unenforceable, it is severed or read down to the minimum extent necessary and the remaining provisions continue.
60.2 The Agreement must not be interpreted against a party merely because that party or its adviser drafted it, except where mandatory consumer-law interpretation rules require otherwise.
60.3 If an example conflicts with operative wording, the operative wording prevails.
61. ENTIRE AGREEMENT AND NON-RELIANCE
61.1 The Agreement constitutes the contractual record between the parties for the Services and supersedes prior discussions on the same subject, except for fraud, fraudulent misrepresentation, mandatory statutory disclosures or an express written representation incorporated into an Order.
61.2 Marketing material, demonstrations, forecasts and informal estimates are not guarantees unless expressly incorporated into a signed Order.
61.3 Each Business Client confirms it had a reasonable opportunity to review the Agreement and obtain independent advice before acceptance.
62. CONTACT, CANCELLATION AND SUPPORT DETAILS
62.1 CloudwowX / Cloudwow (Pty) Ltd t/a CloudwowX. Registration number: 2018/547198/07.
62.2 Website: cloudwowx.com. Email: support@cloudwowx.com. Phone / WhatsApp: +27 65 504 8905. Address: 62 President Steyn, Bloemfontein, South Africa.
62.3 Payment-related entity that may be used for some transactions: STRESO GROUP LIMITED, company number 15560867.
62.4 The Client must keep its contact, billing and authorised-user details current.
63. CLIENT ACKNOWLEDGEMENT
BY ACCEPTING THE AGREEMENT, THE CLIENT ACKNOWLEDGES THE ANNUAL ESCALATION, PAYMENT, CANCELLATION, NOTICE-PERIOD, SUSPENSION, INDEMNITY, LIABILITY-LIMIT, AI, DATA, THIRD-PARTY AND REGULATED-USE PROVISIONS, SUBJECT ALWAYS TO RIGHTS THAT CANNOT LAWFULLY BE WAIVED.
63.1 The Client confirms that it has read or had a reasonable opportunity to read these Terms, understands that recurring fees may automatically escalate annually, understands the applicable cancellation procedure and notice period, and understands that certain fees and committed third-party costs may be non-refundable.
63.2 The Client authorises recurring billing where applicable and understands that payment may be processed through approved payment channels, including STRESO GROUP LIMITED, Stripe, PayFast, EFT, bank transfer, debit order or card.
63.3 The Client accepts responsibility for Client Content, lawful data use, its own products and services, its marketing claims, its users and its use of AI or regulated workflows.
63.4 The Client understands that Third-Party Services can change or fail and that CloudwowX does not guarantee business outcomes, rankings, uptime, payment-provider approval or AI accuracy except where an Order expressly says otherwise.
63.5 A Consumer retains every mandatory statutory right notwithstanding this acknowledgement.
END OF TERMS AND CONDITIONS

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